Refund policy

Last updated: October 5, 2026

Returns

We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery. To be eligible, items must be unworn, unwashed, undamaged and returned with their original tags and packaging, together with proof of purchase.

To start a return, email us at global@esantobrand.com with your order number and the items you would like to return. If your return is accepted, we will send you instructions and the address where your package should be sent. Items sent back without first requesting a return will not be accepted.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want. If you prefer, write to us and we will help you arrange the exchange.

Damaged or incorrect items

Please inspect your order upon delivery. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item so we can make it right at no cost to you.

Non-returnable items

Gift cards, items marked as final sale and items that have been worn, washed or altered cannot be returned.

Return shipping

Unless the item arrived damaged or incorrect, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund was approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

EU and UK customers

If your order is shipped to the European Union or the United Kingdom, you also have the right to cancel or return your order within 14 days of delivery for any reason and without justification. Items must be returned in the same condition in which you received them.

Questions? Write to us at global@esantobrand.com.